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    Would you like to become a Walton & Mortimer Eyewear official retailer please contact us at

    Returns Policy

    It is important to us at Walton & Mortimer that you are happy with your purchase. If
    you are not fully satisfied with the item you received, you can return it to us within 14
    days of order receipt.
    Items being returned to us must be in their original condition and packaging. All
    goods will be inspected upon receipt. If received in an unsuitable condition, you will
    be contacted by our Customer Service team.

    Returning an item is simple!
    - Log into your account in the top right corner of the page
    - Visit your order history and select the order you wish to return
    - Follow on-screen instructions to initiate your return request
    - You will be issued a return ID number on screen and via email
    - On the enclosed invoice tick the items you are returning
    - Enter your return ID on the returns form
    - If you have checked out as a guest, please request a return by contacting our
    Customer Service team

    Walton & Mortimer return service is trackable and hassle free, so you can follow the
    journey of your parcel the entire time.
    Return shipments are charged at a reduced rate:
    United Kingdom - €10
    European Union - €10
    United States - $25
    International - $25

    Please note that returns that contain more than two items might face an additional
    charge in accordance with shipment weight.
    Once we receive your return, we will inspect and process the goods within 1-2
    business days, to ensure that your return or exchange can be completed as quickly
    as possible. As soon as your return is processed, we will send you an email
    confirming the action we have taken. Any refund will be issued to the card or the

    PayPal account that was used to make the original purchase and you will be
    contacted via email with a refund confirmation.
    If you paid by card, please be advised that refunds may take 5-10 working days to
    appear on your account. PayPal refunds should appear within your account
    Exchange is possible only for an item of the same price.



    Where We Deliver

    Walton & Mortimer’s online store delivers globally.
    If you have any concerns or problems receiving your item please contact us at
    We will respond as soon as possible.

    Delivery times & cost

    Walton & Mortimer’s online store uses Fedex/DHL/POSTNL express service with
    signature required for all orders internationally, depending on the fastest route.
    Orders placed before 12pm GMT will be dispatched on the same day. Any orders
    placed after 12pm will be dispatched the next business day.
    Shipping is free of charge Internationally.
    Please refer to estimated delivery times below:
    UK – 1-3 business days
    EU – 1-4 business days
    US – 3-6 business days
    China – 4-7 business days
    Australia – 5-7 business days
    Rest of the world – 3-7 business days
    Please note that delivery times are used as a guide only. Walton & Mortimer doesn't
    take responsibility for any delays due to customs clearance or if there are any
    payment issues.

    International delivery (Excluding EU, UK )

    Please note that your order might face additional charges upon import clearance at
    the country of destination. Walton & Mortimer’s online shop displays prices free of
    any duty and taxes, hence prices appear lower than in the EU or UK dedicated online
    store - customers from outside the UK, EU are liable to pay local duties and taxes.
    Walton & Mortimer ships all orders from the Netherlands. When items are shipped
    from overseas into the delivery country, it is considered an importation and must be
    cleared by Customs and Border Protection (CBP). When an individual or company
    purchases goods from an overseas supplier, CBP considers them the ultimate
    If you have any concerns over this procedure, we advise you to visit your country's
    governmental website and seek information on importation, duty and tax charges.

    Delivery to the US

    Walton & Mortimer’s online store delivers to every state including the islands.
    Delivery time various from 3 to 7 working days.
    Orders placed before 12pm EST will be dispatched on the same day. Any orders
    placed after 12pm will be dispatched the next business day.

    Delivery to Russia

    Walton & Mortimer does offer delivery to Russia.
    To proceed with shipment, following requirements have to be met: order value must
    be under €1000, you have to provide full name as it appears on your passport and
    your passport number.
    Walton & Mortimer ships to Russia on a DDU (Delivery Duty Unpaid) basis. This
    means that no taxes and duties are included in the final purchase price. Please note
    that shipments to Russia are subject to restrictions, delays and local duties and taxes
    up to 50% of the total price paid. You will be invoiced for these costs directly by our
    shipping partner.
    Walton & Mortimer is unable to advise on the exact cost of customs duty. Payment of
    these is necessary to release your order from customs on arrival.

    Delivery to China

    Customers from outside the UK, EU are liable to pay local duties and taxes;
    therefore, these are not included in the final purchase price in our international store.
    Please note, that Walton & Mortimer does not have the ability to declare a different
    value when shipping your order and will not tolerate requests to assist in avoiding
    paying local duties and taxes, as this is considered a legal offence.
    All online orders are being shipped from The Netherlands. International delivery is
    considered an importation and must be cleared by the Chinese Customs Authorities.
    Once the item arrives within the Chinese Customs, the receiver will be contacted by
    our shipping partner. The standard rate for importing goods into China is 17%,
    however this is not guaranteed and is subject to change.
    Delivery times may vary depending on the shipment destination and value and may
    be delayed as a result of customs clearance. Please account for extra time and
    ensure you are available to provide any additional information to the Chinese
    Customs and Border Authorities.
    Average transit times are as follows:
    Beijing: 4 - 8 days
    Shanghai: 4 - 6 days
    Wuhan, Chengdu, Shenzhen, Guangzhou: 5 – 6 days
    Hong Kong and Macau: 2 - 3 days
    For more information about Chinese Customs rules and regulations, please visit the
    Chinese Customs website directly, here.