Contact Us

Business Inquiries
For business inquiries, please write to info@waltonmortimer.com
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    Would you like to become a Walton & Mortimer Eyewear official retailer please contact us at

    retail@waltonmortimer.com

    Returns Policy

    It is important to us at Walton & Mortimer that you are happy with your purchase. If
    you are not fully satisfied with the item you received, you can return it to us within 14
    days of order receipt.
    Items being returned to us must be in their original condition and packaging. All
    goods will be inspected upon receipt. If received in an unsuitable condition, you will
    be contacted by our Customer Service team.

    Returning an item is simple!
    - Log into your account in the top right corner of the page
    - Visit your order history and select the order you wish to return
    - Follow on-screen instructions to initiate your return request
    - You will be issued a return ID number on screen and via email
    - On the enclosed invoice tick the items you are returning
    - Enter your return ID on the returns form
    - If you have checked out as a guest, please request a return by contacting our
    Customer Service team

    Walton & Mortimer return service is trackable and hassle free, so you can follow the
    journey of your parcel the entire time.
    Return shipments are charged at a reduced rate:
    United Kingdom - €10
    European Union - €10
    United States - $25
    International - $25

    Please note that returns that contain more than two items might face an additional
    charge in accordance with shipment weight.
    Once we receive your return, we will inspect and process the goods within 1-2
    business days, to ensure that your return or exchange can be completed as quickly
    as possible. As soon as your return is processed, we will send you an email
    confirming the action we have taken. Any refund will be issued to the card or the

    PayPal account that was used to make the original purchase and you will be
    contacted via email with a refund confirmation.
    If you paid by card, please be advised that refunds may take 5-10 working days to
    appear on your account. PayPal refunds should appear within your account
    immediately.
    Exchange is possible only for an item of the same price.