Frequently Asked Questions


CAN I GET IN TOUCH WITH A LIVE HUMAN BEING AT Walton & Mortimer?

Of course you can! Please click on this [email protected] link or the one located at the bottom-center of this website to contact us via

email or call our Customer Service Department at + 316 37 739 329 weekdays between the hours of 8 AM – 5 PM Amsterdam Time and we’ll be glad to

assist you.

HOW DO I PAY FOR MY PURCHASES AT Walton & Mortimer?

Walton & Mortimer currently accepts Visa, MasterCard, American Express, Discover & Paypal.

CAN I CHANGE OR CANCEL PART/ALL OF MY ORDER?

If you would like to change or cancel your order after submission, then please contact our Customer Service Department immediately at + 316 37
739 329. Please Note: we process your orders as quickly as possible and cannot modify/cancel orders after they’ve been packed for shipment.

IS A SIGNATURE REQUIRED FOR DELIVERY?

Yes. For your security a signature is required at the time of delivery.

HOW MUCH IS SHIPPING?

We are pleased to offer complimentary Fedex Express shipping and return shipping for all Walton & Mortimer orders,Shipping is Free

WHEN WILL MY ORDER SHIP?

We endeavor to ship all orders within 72 hours of receipt. After we invoice your order and pack your item(s) for shipping, you’ll receive a

shipping confirmation email containing a Federal Express tracking number that you can use to track your order by visiting the Federal Express

website at http://www.fedex.com/us/track/

HAS MY ORDER SHIPPED?

If you created a Walton & Mortimer user account at or prior to the time of purchase, then you can check your order status at any time by simply

clicking on the MY ACCOUNT or LOGIN link located in the top-right corner of this website, entering your email address and password in the

spaces provided, and then clicking the LOGIN button located immediately below the space where you entered your password. Irrespective of

whether or not you created a user account, after your order ships you’ll receive a shipping notification via email that contains a Federal

Express tracking number that you can use to track your order by visiting the Federal Express website at http://www.fedex.com/us/track/.

WHAT SHOULD I DO IF MY ORDER DOESN'T ARRIVE?

Please LOGIN to your waltonmortimer.com user account to check your order status or use the tracking information contained in your shipping

notification email to track your order by visiting the Federal Express website at http://www.fedex.com/us/track/. If the Federal Express

tracker indicates that your order was delivered, then please contact the Federal Express Customer Service Department for further assistance.

WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY SHIPMENT?

Please LOGIN to your waltonmortimer.com user account and verify that all of the items you ordered were shipped. If you do not have a user

account or our system indicates that all of the items you ordered were shipped, then please contact our Customer Service Department via email

at [email protected] or telephone at + 316 373 9329 weekdays between the hours of 8 AM – 5 PM Amsterdam Time for further assistance.

IS MY ITEM IN STOCK?

We work hard to keep our online product inventory current. Please visit Walton & Mortimer frequently because we add product as it becomes

available. If you select an item that is not immediately available for purchase, then you will see a message informing you that the particular

style, color and/or size is not currently available and asking that you please make another selection. If the item that you’re interested in

purchasing is not currently in stock, then please contact our Customer Service Department via email at inf[email protected] or telephone at

+ 316 373 9329 weekdays between the hours of 8 AM – 5 PM Amsterdam Time for further assistance.